The Montargil Monte Novo, as well as the use of its communication channels or reservations, is governed by these Terms and Conditions, in association with any others stipulated or to be stipulated specifically or individually.
1. Payment Policy
a) Non-refundable fee
90% of the payment is requested at the time of the reservation.
In case of cancellation, no-show on check-in date or early departure, the payment made is non-refundable.
It is not possible to change the dates of the reservation or its holder.
b) Flexible fee
A 50% payment is requested at the time of the reservation, with the exception of Easter and New Year's Eve when a deposit of 75% is requested, the remainder will be paid at the time of the check-in.
Full payment may be requested 8 (eight) days before the check-in date.
c) Security deposit
The reservation guarantee payment can be made by bank transfer or secure link.
If you wish to add the TIN/CRN to the invoice resulting from the advance payment, you must inform us it at the time of the reservation.
d) Advance payment
If you have made an advance payment by credit card to guarantee your reservation, you must present that same credit card at the time of the check-in.
If you do not present the aforementioned credit card on the check-in date, you will be asked to pay the amount again by credit/debit card or in cash and the amount previously charged to the credit card on the reservation will be immediately cancelled.
This policy is mandatory to complete the check-in process.
If you wish to add your TIN/CRN (Individual or Collective Fiscal Identity Number) to the invoice resulting from the advance payment, you must inform us at the time of the reservation.
2. Cancellation Policy (only applicable to the flexible fee)
a) Stays between the 1st of January and the 31st of May and the 1st of October and the 30th of December
Cancellations received up to 5 (five) days before the check-in date will be free of charge and the deposit will be refunded.
When the cancellations are received 4 (four) or less days before the check-in date, the Montargil Monte Novo reserves the right to charge 50% of the total stay.
When the cancellations are received 48h (forty-eight hours) before the check-in date, the Montargil Monte Novo reserves the right to charge 100% of the total stay.
b) Stays between the 1st of June and the 30st of September, Easter and New Year's Eve
Cancellations received up to 14 (fourteen) days before the check-in date will be free of charge and the deposit will be refunded.
When the cancellations are received 13 (thirteen) or less days before the check-in date, the Montargil Monte Novo reserves the right to charge 50% of the total stay.
When the cancellations are received 48h (forty-eight hours) or less before the check-in date, the Montargil Monte Novo reserves the right to charge 100% of the total stay.
c) No-show, cancellation on the arrival day or early departure
In case of no-show on the check-in date or early departure, the Montargil Monte Novo reserves the right to charge 100% of the total stay.
d) Early check-in or late check out
Additional costs may be applied.
The Montargil Monte Novo reserves the right to confirm, no later than 48 (forty-eight) hours, before the check-in date.
3. Check-in Policy
In accordance with the Portuguese legislation, it is absolutely necessary to present an official identification document (Citizen Card or Identity Card for Portuguese citizens and Residence Permit or Passport for citizens of European Union Member States or third countries) of all occupants of the accommodation (adults, children and babies) at the time of the check-in.
In the absence of such document, the check-in cannot be carried out and the cancellation policy contained in the reservation will apply.
A credit card will be requested at the check-in, to be associated with the reservation. If a credit card cannot be associated with the reservation, all the additional consumptions made during the stay will be paid at the time of the consumption.
4. Security Deposit
During the check-in, the Montargil Monte Novo reserves the right to request a security deposit to guarantee the payment of any damage and/or loss of any equipment part of the villa inventory.
The villa inventory, with the cost of each equipment, will be provided to the guest.
At the time of the check-in, a security deposit will be requested. This security deposit can be paid in cash or by credit card.
The amounts vary according to the type of accommodation:
2 (two) bedroom villa: 300,00€ (three hundred euros);
3 (three) bedroom villa: 400,00€ (four hundred euros):
The amount of the deposit will be returned at the time of the check-out, after verifying that there are no damages.
5. Special Needs
Any special need must be mentioned at the time of the reservation.
The Montargil Monte Novo will assess the possibility of meeting those special needs and will communicate, in due time, if they can be met by the accommodation in question or not.
6. Online Reservation System
If the online reservation system available on the respective website is used, the terms and conditions regarding availability, prices and cancellations apply to each of the prices quoted. Therefore, the user should carefully read the details provided regarding the fee charged before completing the reservation process.
7. Concept of “Price from”
The concept of “Price from” in the accommodation listing refers to the lowest available basic price per night, per person or room/villa for the respective accommodation unit (AL) until the end of the current calendar year.
Therefore, we cannot guarantee the availability of the price shown when you were checking the online reservation system (price varies depending on the date of the search).
The price shown may or may not include ongoing promotional campaigns, which are non-cumulative with any other additional discounts.
8. General Use Policy
a) Maximum villa capacity
The maximum capacity of the 2 (two) bedroom villa is 4 (four) people and the maximum capacity of the 3 (three) bedroom villa is 6 (six) people.
In case of non-compliance with the maximum capacity of the villas stipulated herein, the Montargil Monte Novo reserves the right to apply the Cancellation Policy contained in the reservation. The Montargil Monte Novo reserves the right, upon request made in advance at the time of the reservation, to exceptionally admit a greater number of people than the one stipulated in this clause. This circumstance depends on the evaluation and assessment of numerous factors related to the operation of the unit itself.
b) Cot and extra bed
Subject to availability at the time of your request and additional cost may be applied.
Prior authorisation and identification of any visitors, i.e., people that are not staying at the unit, is mandatory.
The parking of visitors' vehicles inside the unit is not authorized.
Pets are only allowed in the villas in compliance with the following requirements:
Maximum weight: 25 kg
Maximum capacity per villa: 2 (two).
Stays of 3 (three) nights or less have a cost of 45,00€ (forty-five euros) per pet.
For stays longer than 3 (three) nights, the cost is 15,00€ (fifteen euros) per pet/night.
A security deposit of 100,00€ (one hundred euros) per pet is requested at the time of the check-in. The security deposit can be paid in cash or by credit card.
The deposit amount will be returned to you at the time of the check out, after verifying that there are no damages.
At the time of the check-in, it is mandatory to sign a Liability Waiver regarding pets.
The pet must not remain alone inside the villa for periods longer than 2 (two) hours or after 21h00.
The villa’s cleaning service must be booked at least 24 hours in advance.
The cleaning team will not enter the villa without the presence of the owners of the pets staying at the villa.
Pets are not allowed inside the restaurant.
e) Cleaning services
The cleaning service is carried out daily and the time of the service must be previously scheduled between the guest and the Reception.
The cleaning should only be done with the presence of the Montargil Monte Novo cleaning team inside the villa or room.
The bed linen will be changed once a week, while towels will be replaced every three (3) days.
f) Meal provision
A continental breakfast will be available for guests staying in the villas at a time to be arranged at the time of the check-in.
Guests staying in rooms can enjoy breakfast in the dining room of the main building or in their own rooms, upon request and at an additional cost.
All meal regimes for lunch, snacks and dinner at the villas are in take-away or delivery format. The order must be placed by the guest by phone or in person at the restaurant located in the main building.
The options and timetables are set out in a menu provided at the accommodation unit. The pick-up of the meal by the guest will take place at a previously agreed time.
The swimming pool in the main building is for the exclusive use of the guests staying in the rooms.
The pools in the villas are for the exclusive use of the guests staying in the villa where the pool is located.
h) Use of fire equipment
The use of any fire equipment or devices such as grills or barbecues is not allowed inside the Montargil Monte Novo estate, whether for cooking or for any other purpose.
i) Dress code
Underwear or equivalent (bikini, swimsuit, underwear or pyjamas) is not allowed in the public areas of the estate.
j) Operation and opening hours
Check-in: from 16h00
Check-out: until 12h00
Reception: from 10h00 to 22h00
Restaurant: from 12h30 to 15h00 and from 19h30 to 22h00
Timetables are subject to change, without prior notice, according to the occupancy of the unit.
9. Website Use Policy
The use of the website by any user will be governed by this policy, so its use necessarily implies its acceptance by the user.
If the user does not agree with the terms of this policy, he/she should immediately stop using the website.
Access to and use of the website is provided exclusively for personal use and for the promotion of the Montargil Monte Novo activities.
b) Website use conditions:
You must be at least 18 (eighteen) years old to make a reservation through the website.
If you provide your personal data through the website, in particular to make an accommodation reservation request, you must ensure that the personal data provided is accurate and complete.
The PBH Group guarantees the total confidentiality of the personal data provided through a secure server in accordance with Regulation (EU) No 679/2016 of 27th of April (General Data Protection Regulation), adopting the appropriate technical and organisational measures to safeguard the integrity of such data.
c) Website availability. Interruption and suspension
The PBH Group endeavours to provide continuous access to the website, however, access to the website may be suspended, limited or interrupted at any time due to various circumstances.
Access to the website may be limited from time to time to allow for recovery, maintenance or introduction of new features or services. The PBH Group will use its best endeavours to restore access as soon as possible.
d)Personal data protection
e) Intellectual property rights
The website and all its contents, including without limitation, articles, texts, lists, photographs, drawings, images, videos, audios or marketing texts, as well as trademarks, logos, domain names and any other elements that may be covered by property rights and/or other forms of intellectual property rights (hereinafter referred to as the “Work”), are property of the PBH Group or third-parties and are therefore protected against unauthorised use, copying or disclosure by national laws and international treaties regarding Intellectual Property Rights.
Nothing in these Terms and Conditions and/or the content on the Website shall be construed as impliedly conferring, accepting or in any way licensing the right to use any Work by any means without the prior written consent of the PBH Group or the third-party owner of the Work or the intellectual property rights published on the Website.
The use, copying, reproduction, modification, republication, updating, downloading, sending by e-mail, transmission, distribution or duplication, or any other abusive act of the Work not specifically identified, but of the same nature, is prohibited.
As a user of the website, the user undertakes not to use the Work for illegal purposes and not to violate the rights of the PBH Group.
f) Links to other websites:
For a bigger user convenience, the website may contain links to third-party websites or to content provided by third-parties.
As the PBH Group does not have any control over the links under analysis, nor their content, it cannot be held responsible for any damage or loss that may result from their use by the user, as well as for the processing of personal data.
Access to any other website, through a link on the Montargil Monte Novo website, will be carried out at the sole responsibility and risk of the user.
g) Limitation of liability of the PBH Group
The user is solely and exclusively responsible for the use of the website and its contents.
The PBH Group assumes no liability for the use of the website by the user in contravention of the legal provisions in force.
The user is solely responsible for the communication of inaccurate, false or third-party information or data without their consent, as well as for the incorrect use thereof.
The content of the website may contain inaccuracies or errors, and the PBH Group cannot be held liable for inaccuracies, errors or damages resulting from the use of information taken from the website by the user.
It is therefore the user's responsability to evaluate the information and content obtained through the website.
The PBH Group reserves the right, from time to time and without prior notice, to amend the website and its content.
All content that the user decides to download from this website is done at his own risk, and the PBH Group assumes no responsibility for any damage that such operations may cause to electronic equipment (computer, mobile phone, tablet, among others) of the user.
The PBH Group does not guarantee that the website is free of malicious software, including viruses, which may damage or corrupt the system files of the user.
10. Changes to the Terms and Conditions
The PBH Group may change or update, in whole or in part, the Terms and Conditions. Any changes or updates will take effect as soon as they are published on the website, so the user is advised to check this section regularly for the latest version.
11. Miscellaneous Provisions
Should any of the provisions of these Terms and Conditions be declared null or, in any way invalid, ineffective or unenforceable by a competent authority, such nullity, invalidity, ineffectiveness or unenforceability shall not affect the validity of the remaining provisions.
12. Applicable Legislation and Jurisdiction
The Terms and Conditions and all contracts entered into under this Terms and Conditions shall be governed by Portuguese law.
In the event of any dispute arising from the interpretation, elaboration or execution of this contract, the Civil Court of the District of Lisbon shall have jurisdiction, with express waiver of any other court.