Terms and Conditions

Please read these terms carefully.

The use of the Montargil Monte Novo website, as well as the reservations made through this channel, is governed by these Terms and Conditions in association with any specific terms stipulated on individual pages of the website in question. If you do not agree with these terms, please do not use the website.

Check-In Time: From 17:00.
Check-Out Time: Until 11:00.

Montargil Monte Novo, reserves the right to request a guarantee deposit for bookings between 1st June 2020 and 31st December 2020:

A deposit of 30% will be charged, except for stays in the New Year (December 31st), in which 50% of the total amount of the reservation will be charged. Payment for the remaining amount of the stay will be charged at check-in.

Deposit for bookings between 1st January 2021 and 31st December 2021
A deposit of 30% will be charged, except for stays on Easter (2nd and 3rd of April) and New Year's (31st of December), when 50% of the total amount of the reservation will be charged. Payment for the remaining amount of the stay will be charged at check-in.

Pet’s Security Deposit
Please note that pets up to 10kg are allowed at Monte Novo Villas, up to a maximum of 2 pets per reservation.
A security deposit of EUR 100 per pet is required at check-in. This deposit will be returned after check-out, subject to a property damage inspection.

IMPORTANT INFORMATION: Please note that from January 2021, a daily fee will also be charged for each pet. Please contact the reception for more details.

Cleaning Services
The cleaning service is done every 3 days and must be scheduled between the guest and the reception.
Cleaning should only be done with the presence of Monte Novo employees inside the house or room. Bed linen will be changed once a week, while towels will be changed every 3 days.

A Continental Breakfast will be available to guests of the villas, at an additional cost. This service will be on a take away basis and can be delivered to the door of the villa, upon request and/or additional cost.
Guests of the rooms can enjoy regular breakfast service in the meal area of Casa Redonda or in the room, upon request and/or at an additional cost.
All meal plans for lunch, snacks and dinner are in a Take Away format. The order must be placed by the Guest via telephone or in person, at the Casa Redonda Restaurant.
The options and schedules are defined in the menu provided in the accommodation unit. The pick-up of the meal by the Guest will take place at a previously-stipulated time.

Payment Policies
Non-Refundable Rate
Please note that 100% of the reservation amount will be paid by bank transfer or credit card, via a secure link.

Flexible Rate
- Payment in full may be requested 14 days prior to the scheduled day of arrival.

Last minute bookings: payment in full at the time of booking.

Cancellation Policies

June 01 to December 31, 2020
Stays between July 1st and September 30th and New Year (December 31st):
Cancellations received up to 15 days before the arrival date will be free of charge and the deposit will be returned. Cancellation received 14 days or less before the arrival date - Montargil Monte Novo reserves the right to charge 50% of the total stay.

Stays between June 1st and June 30th and between October 1st and December 31st (except New Year):
Cancellations received up to 8 days before the arrival date will be free of charge and the deposit will be returned.
Cancellation received 7 days or less before the arrival date - Montargil Monte Novo reserves the right to charge 50% of the total stay.

No-Show and Cancellation on the estimated day of arrival
In case of no-show on the scheduled day of arrival, Montargil Monte Novo reserves the right to charge 75% of the total stay.

Early Check-Out
Montargil Monte Novo reserves the right to charge 75% of the remaining scheduled nights of the stay.

In case of a pre-payment with a Credit Card to guarantee the booking, it is mandatory to present that credit card at check-in. Failing to do so, a new payment in the same amount (credit card or cash) is mandatory, by cancelling the previous payment debited in the informed credit card.
If you need to add a VAT number to the invoice of the prepayment, you must inform us at the time of booking.

In compliance with Portuguese Law, it is absolutely necessary to present an official identification document (Passport, Identification card) of each and every person (adults, children, babies) at check-in. Failing to do so, the check-in won’t be able to follow through and the cancellation policy will still be applicable.

Dress Code
Please note that there is a Dress Code in place in all public areas of the property, which will be reminded and reinforced by staff on hand.

Promotions and Offers
Montargil Monte Novo may make information available on the site related to specific services, offers or promotions that are occurring. Such services, offers or promotions will be subject to the specific terms, conditions and restrictions found on the site associated with these same services, offers and promotions.

Court of Law and Jurisdiction
These Terms and Conditions are governed and interpreted according to Portuguese law. Both parties agree, in the exclusive interest of Montargil Monte Novo, to elect the Portuguese courts as the competent and exclusive courts of law to judge and decide any lawsuits, actions, or judicial measures that may emerge or result from this contract; unless it has been agreed upon that in this clause of election of a competent legal court in the exclusive interest of Montargil Monte Novo reserves the right to press legal actions against the user in law courts of competent jurisdiction in any other country.

The user is not permitted relinquishment, sublicensing or transference or any other form of any of their rights stipulated in compliance with these Terms and Conditions. If any clause contained in these Terms and Conditions is determined invalid by a qualified court of law, the invalidity of this clause will not affect the validity of the other clauses included in these Terms and Conditions, which will remain in full force and effect. The non-execution by one of the parties of any right or expedient in compliance with these Terms and Conditions does not constitute a renunciation of this right or expedient.

Use of the Site
Use of the site implies that the user must be of age (minimum 18 years) and be able to enter into binding contracts. The user will be financially responsible for any and all use of the site by him/herself. The user may use the site only to make legitimate reservations or acquisitions. We reserve the right, at any time and without previous notice, to impede or limit access to the user of the entire site or any part of the site.

Reference to a product or service on the site does not imply that the product or service may be available or will eventually be available at the user's location. The contents of the site, including publicity content, are meant to be used and presented only where their use and presentation are allowed, according to applicable laws and regulations.

Limitation of Responsibility and Deresponsabilization Clause
Although São Rafael Villas, Apartments & GuestHouse takes every possible measure to assure the exactness of the contents of the site, the information is of a generic nature and does not claim to include all information related to the products and services mentioned on the site. Thus, Montargil Monte Novo does not guarantee that the contents will be adequate for particular circumstances of the user or will satisfy his/her specific needs. Montargil Monte Novo is not responsible for any errors or omissions considered to be outside of its reasonable control that might affect any contents on the site. The site may include links to access other websites that are beyond our control and which are not in compliance with these Terms and Conditions. If the user accesses other sites using the links provided, the availability and contents of these sites will be the responsibility of their operators.

If the user registers or provides his/her personal data through the site, he/she should be assured that the data supplied in the act of registration or at any other time are correct and complete. The user is committed to reporting immediately any necessary alterations to the information supplied while registering.

Montargil Monte Novo guarantees full confidentiality for the personal data supplied through the secure server and under the terms of the applicable law.

Alterations to these Terms
Montargil Monte Novo reserves the right, at its discretion, to make any alterations on any part of the site. Because of its updating policy, Montargil Monte Novo may wish to alter these Terms and Conditions (including those related to the use of contents). In case of alterations in the Terms and Conditions, Montargil Monte Novo will notify the user, indicating at the beginning of these Terms and conditions the date of its last update. Therefore it is important that whenever the user accesses the site, he/she checks to see if there is any notification of alterations to the Terms and Conditions. Use of the site after publication or notification of alterations on the part of Montargil Monte Novo implies the acceptance of these alterations. If the user does not wish to be subject to these alterations, he/she should not continue to use the site.

Settlement of disputes
In the event of litigation, the consumer may contact: CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo. Tel.: (+351) 213 847 484; E-mail: cniacc@unl.pt