Terms and Conditions

Terms and Conditions
Please read these terms carefully.
The use of the Montargil Monte Novo website, as well as the reservations made through this channel, is governed by these Terms and Conditions in association with any specific terms stipulated on individual pages of the website in question. If you do not agree with these terms, please do not use the website.

Check-In Time | From 16:00
Check-Out Time | Until 12:00
Reception | From 10:00 to 22:00
Restaurant | From 12:30-15:00 & 19:30-22:00

Montargil Monte Novo reserves the right to request a guarantee deposit that can be paid by bank transfer or secure link. 
A deposit of 50% will be charged, except for stays in the Easter and New Year, in which 75% of the total amount of the reservation will be charged. Payment for the remaining amount of the stay will be charged at check-in.

Payment Policies

Non-Refundable Rate
- Full payment is requested at the time of booking. Payments are non-refundable in case of cancellation, no-show on arrival date and early check out. It is not possible to change the dates of your reservation.

Flexible Rate
- A deposit of 50% is requested at the time of the booking, except Easter and New Year, for which the deposit requested is 75%. The remaining amount must be paid at check-in.
- Payment in full may be requested for reservations done 8 days prior to the scheduled arrival day.

Cancellation Policies (for flexible rate only)

Stays between
January 1st and May 31st & October 1st and December 30th
- Cancellations received up to 5 days before the arrival date will be free of charge and the deposit will be returned.
- Cancellations received 4 days or less before the arrival date, Montargil Monte Novo reserves the right to charge 50% of the total stay.
- In case of no-show on the scheduled day of arrival, Montargil Monte Novo reserves the right to charge 100% of the total stay.

Stays between June 1st and September 30th, Easter and New Year
- Cancellations received up to 14 days before the arrival date will be free of charge and the deposit will be returned.
- Cancellations received 13 days or less before the arrival date, Montargil Monte Novo reserves the right to charge 50% of the total stay.
- Cancellations received 48 hours or less before the arrival date, Montargil Monte Novo reserves the right to charge 100% of the total stay.

No-Show, Cancellation on the estimated day of arrival, Early Check-Out
In case of no-show on the scheduled day of arrival or early check-out, Montargil Monte Novo reserves the right to charge 100% of the total stay.

Early check in and late check out
Additional charges may apply. Montargil Monte Novo reserves the right to confirm at least 48 hours before the arrival date.

Security Deposit
Montargil Monte Novo reserves the right to request a security deposit upon check-in, to cover the payment of any damages and/or losses of any equipment that is listed in the accommodation’s inventory.
The Villa inventory, which lists the replacement values of each equipment, will be shared with the guest.
The guest will be asked for a security deposit upon check-in, which can be paid in cash or through placing a temporary credit card hold.
V2 Villas = 300€
V3 Villas = 400€
This value will be returned to the Guest at Check-Out, after checking for damages and/or losses.

In case of a pre-payment with a Credit Card to guarantee the booking, it is mandatory to present that credit card at check-in. Failing to do so, a new payment in the same amount (credit card or cash) is mandatory, by cancelling the previous payment debited in the informed credit card.
If you need to add a VAT number to the invoice of the prepayment, you must inform us at the time of booking.

In compliance with Portuguese Law, it is absolutely necessary to present an official identification document (Passport, Identification card) of each and every person (adults, children, babies) at check-in. Failing to do so, the check-in won’t be able to follow through and the cancellation policy will still be applicable.

A Credit Card will be required at check-in; in case of impossibility to collect this data, all additional consumption must be paid on the spot.

Villas capacity 
Maximum capacity of the 2 and 3 bedroom Villas is 4 and 6 elements, respectively. If the maximum capacity is not respected, the Management of Monte Novo reserves the right to apply the cancellation policy contained in the reservation. Any exceptions must be consulted and validated with the management of the resort at the time of booking.

External Visits
Pre-authorization and identification of people outside the reservation is mandatory (non-guest vehicles are not authorized in the property).

Main pool is for exclusive use of guests staying in the main building Rooms. Each villa has a private pool. Unheated outdoor pools.

It is not allowed to use fire equipment or devices in Monte Novo, whether for food preparation or any other purpose.

Pet’s Friendly (Exclusive to Villas)
Animals up to 25 kg are admitted at Monte Novo, up to a maximum of 2 animals per reservation.
Stays of 3 nights or less will carry a cost of 45€ per pet;
For stays longer than 3 nights, the value per night will be of 15€ per pet/night.
A security deposit of 100€ per pet is required upon check-in. This deposit is refundable upon check-out and subject to a damage inspection of the property.
A pet liability form must be signed upon check-in for the pet(s).
The pet must not remain alone in the villa for longer than two hours or after 9 pm.
The cleaning of your villa must be scheduled  with at least 24 hours in advance. The housekeeping team will not enteryour villa without the pets’ owners being present.
Pets are not allowed in the restaurant.

Cot and Extra Bed
Subject to availability; extra costs may apply.

Cleaning Services
The cleaning service is done every day and must be scheduled between the guest and the reception. Cleaning should only be done with the presence of Monte Novo employees inside the house or room. Bed linen will be changed once a week, while towels will be changed every 3 days.  

Breakfast will be available to guests of the villas at a schedule to be arranged. This service is available in Take Away or Delivery in schedule to be arranged.
Guests of the rooms can enjoy breakfast service in the meal area of main building or in the room, upon request with an additional cost.
The remaining meals in the villas (lunch, snacks and dinner) are available in Take Away or Delivery. For more details, please contact the reception. 
The options and schedules are defined in the menu provided in the accommodation unit. The pick-up of the meal by the Guest will take place at a previously-stipulated time.

Dress code
Underwear (bikini, bathing suit, underwear or pajamas) is not allowed in the public areas of the property.

Online Occupation / Reservations
If the Online Booking system on the website is used, the terms and conditions relating to availability, prices and cancellations apply to each price indicated and the user must carefully read the details provided related to the fee charged before completing the booking process. Any special needs need to be communicated at the time of booking, however, their attendance is not guaranteed.

“Prices since"
The prices denominated by "Prices Since" in the hotels' listings, are considered the lowest base price available, per night, per person or per room or per village, for the respective unit (hotel) until the end of this calendar year. Therefore, there is no guarantee of availability of this price whenever a search is made on our reservation system (price varies according to the date of the search). Since these prices are already the lowest available, which may or may not include promotional campaigns, no additional discounts will apply.

The user is not permitted relinquishment, sublicensing or transference or any other form of any of their rights stipulated in compliance with these Terms and Conditions. If any clause contained in these Terms and Conditions is determined invalid by a qualified court of law, the invalidity of this clause will not affect the validity of the other clauses included in these Terms and Conditions, which will remain in full force and effect. The non-execution by one of the parties of any right or expedient in compliance with these Terms and Conditions does not constitute a renunciation of this right or expedient.

Use of the Site
Use of the site implies that the user must be of age (minimum 18 years) and be able to enter into binding contracts. The user will be financially responsible for any and all use of the site by him/herself. The user may use the site only to make legitimate reservations or acquisitions. We reserve the right, at any time and without previous notice, to impede or limit access to the user of the entire site or any part of the site.

Website availability
The website may not be permanently accessible due to maintenance or repair operations, or due to computer problems or failures, Internet service failures or other unforeseen circumstances. The website contains information about our products and services worldwide, of which not all will be available in all locations. Reference to a product or service on the site does not imply that the product or service may be available or will eventually be available at the user's location. The contents of the site, including publicity content, are meant to be used and presented only where their use and presentation are allowed, according to applicable laws and regulations.

Website Content
All elements contained in the website and information sent by email are protected by copyright, trademark, data protection and privacy rights and other intellectual property rights, and are the property of Montargil Monte Novo.

Limitation of Responsibility and Disclaimer Clause
Although Montargil Montenovo takes every possible measure to assure the exactness of the contents of the site, the information is of a generic nature and does not claim to include all information related to the products and services mentioned on the site. Thus, Montargil Monte Novo does not guarantee that the contents will be adequate for particular circumstances of the user or will satisfy his/her specific needs. Montargil Monte Novo is not responsible for any errors or omissions considered to be outside of its reasonable control that might affect any contents on the site. The site may include links to access other websites that are beyond our control and which are not in compliance with these Terms and Conditions. If the user accesses other sites using the links provided, the availability and contents of these sites will be the responsibility of their operators.

If the user registers or provides his/her personal data through the site, he/she should be assured that the data supplied in the act of registration or at any other time are correct and complete. The user is committed to reporting immediately any necessary alterations to the information supplied while registering.
Montargil Monte Novo guarantees full confidentiality for the personal data supplied through the secure server and under the terms of the applicable law.

Alterations to these Terms
Montargil Monte Novo reserves the right, at its discretion, to make any alterations on any part of the site. Because of its updating policy, Montargil Monte Novo may wish to alter these Terms and Conditions (including those related to the use of contents). In case of alterations in the Terms and Conditions, Montargil Monte Novo will notify the user, indicating at the beginning of these Terms and conditions the date of its last update. Therefore, it is important that whenever the user accesses the site, he/she checks to see if there is any notification of alterations to the Terms and Conditions. Use of the site after publication or notification of alterations on the part of Montargil Monte Novo implies the acceptance of these alterations. If the user does not wish to be subject to these alterations, he/she should not continue to use the site.

Promotions and Offers
Montargil Monte Novo may make information available on the site related to specific services, offers or promotions that are occurring. Such services, offers or promotions will be subject to the specific terms, conditions and restrictions found on the site associated with these same services, offers and promotions.

Contests and Prizes
Montargil Monte Novo may promote contests, free prizes and promotions on its website. These will be subject to additional terms and conditions that will be released at the time the contests are held.

Court of Law and Jurisdiction
These Terms and Conditions are governed and interpreted according to Portuguese law. Both parties agree, in the exclusive interest of Montargil Monte Novo, to elect the Portuguese courts as the competent and exclusive courts of law to judge and decide any lawsuits, actions, or judicial measures that may emerge or result from this contract; unless it has been agreed upon that in this clause of election of a competent legal court in the exclusive interest of Montargil Monte Novo reserves the right to press legal actions against the user in law courts of competent jurisdiction in any other country.

Settlement of disputes
In the event of litigation, the consumer may contact: CNIACC - Centro Nacional de Informação e Arbitragem de Conflitos de Consumo. Tel.: (+351) 213 847 484*; E-mail: cniacc@unl.pt
*Local landline call rate (Tariff dependent on the contract concluded between the client and the telecommunications operator).